Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@vkeverythingstore.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@vkeverythingstore.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@vkeverythingstore.com.

Refund & Return Policy

Last updated: August 12, 2026

At V&K Everything Store, we care about your satisfaction and aim to provide a safe, transparent, and reliable shopping experience.  This Refund & Return Policy reflects the tools and services used by our store, including Shopify.

Return Timeframe

You may request a return within 30-days of receiving your order. 

Return Eligibility

To be eligible for a return:

  • The item must be in the same condition that you received it, uninstalled or unused, and in its original packaging.
  • All accessories, tags, and manuals must be included.
  •  Proof of purchase (order number or receipt) is required. 

All returns must be authorized so we can provide return instructions and ensure proper processing.

How to Request a Return

To start a return, you can contact us at:

Email: support@vkeverythingstore.com.          Phone: +1-876-831-1026                                      Address: Salt Spring Road, Montego Bay, St. James, Jamaica

Once your return is approved, we will provide:

  • A return authorization confirmation.
  • Instructions on how and where to send your package.
  • Return shipping label(see section on shipping costs).

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective, damaged or incorrect.
  • If we provide a prepaid return label, the cost of that label may be deducted from the refund amount.
  • In cases of defects or shipping errors,  we cover all return shipping expenses.
  • Original shipping fees (if any) are non-refundable, except where required by law or if the item is defective or incorrect.

“Original shipping fees (if any) are non-refundable, except where required by law or if the item is defective or incorrect.” Fee

A restocking fee of 5% applies to voluntary customer-initiated returns to cover inspection and repackaging where the item is returned unused and in resalable condition.

This fee does NOT apply to defective, damaged, or incorrect items and will be disclosed during return approval.

Exchanges

We do not offer direct exchanges at this time.  To request a different item:

  1. Submit a return request.
  2. Once the return is approved, ship back the original item.
  3. Place a new order for the replacement item.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@vkeverythingstore.com.

This reporting timeframe applies only to damaged, defective, or incorrect items and does not affect the standard 30-day return window for eligible products.

Please include:

  • Photos or video of the issue
  • Your order number
  • A description of the problem

We will resolve the issue promptly, at no cost to you.

Exceptions / Non-Returnable items
For health and safety reasons, the following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products, cosmetics)
  • Hazardous materials, flammable liquids, or gases.
  • Sale/clearance items
  • Gift cards

If you're unsure whether your item qualifies  please contact us. 

European Union 14 day Cooling Off Period

  • Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
  • As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.
  • Approved EU returns will be refunded to the original payment method in accordance with EU consumer protection laws.

Refund Processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@vkeverythingstore.com

Contact Information

If you have any questions or need help with your return, contact us at 

Email: support@vkeverythingstore.com

Phone: +1-876-831-1026

Business Address: Salt Spring Road, Montego Bay, St. James, Jamaica

Business Registration Number(Jamaica): 9308/2025

Business Hours: Monday to Friday 9:00 A.M - 5:00 P.M.

Policy Summary (Quick Guide)

  • Returns accepted within 30 days of delivery.
  • Items must be unused, in original packaging, with proof of purchase.
  • Customer pays return shipping, unless item is defective or incorrect.
  • No restocking fee for defective/incorrect returns.
  • A restocking fee of 5% may applies only to customer-initiated returns.
  • Non-returnable: perishable goods, custom items, personal care items, hazardous items, gift cards, sale items.
  • Refunds are processed within 10 business days after inspection.