FAQ?

check_box

How long does shipping take?

We typically process orders within 1-5 business days, Jamaica Delivery: Typically 3–5 business days after your order ships, United States & Canada Delivery: Typically 7-15 business days after your order ships, and International Delivery: Typically 10-21 business days after your order ships.

check_box

Do you offer free shipping?

Yes! We offer free shipping on orders $79.99 and above

check_box

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.

check_box

What is your return policy?

A 5% restocking fee applies to customer-initiated return, and return shipping is the buyer's responsibility

check_box

How do I exchange an item?


Contact our customer service team with your order number and the item you'd like to exchange. We'll guide you through the process.

check_box

What payment methods do you accept?

We accept PayPal at checkout. You can pay with your PayPal account or click 'Pay with Debit or Credit Card' at the PayPal checkout screen — no PayPal account required. Additional payment options are coming soon for your convenience.

check_box

Are prices shown in USD?


Yes, all prices are displayed in US Dollars (USD).

check_box

Are your products authentic?


We work with established Suppliers and Fulfillment Partners to source products for our customers.

check_box

Do you restock sold-out items?


We do our best to restock popular items. Sign up for restock notifications on product pages to be notified when items become available again.

check_box

How can I contact customer service?

You can reach us through our contact form, email, or phone. We typically respond within 24 hours during business days.

 

check_box

What are your business hours?

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM, and Saturday 10:00 AM to 4:00 PM