FAQ?

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How long does shipping take?

We typically process orders within 1-2 business days. Shipping times vary by location: 3-5 business days for local delivery, 5-7 business days for domestic shipping, and 7-14 business days for international orders.

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Do you offer free shipping?


Yes! We offer free shipping on orders over $50 within Jamaica. International shipping rates apply for orders outside Jamaica.

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Can I track my order?


Absolutely! Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.

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What is your return policy?


We accept returns within 30 days of purchase for unused items in original packaging. Please contact us to initiate a return.  A 5% restocking fee applies, and return shipping is the buyer's responsibility.  Email support@vkeverythingstore.comto start a return.

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How do I exchange an item?


Contact our customer service team with your order number and the item you'd like to exchange. We'll guide you through the process.

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What payment methods do you accept?


We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

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Are prices shown in USD?


Yes, all prices are displayed in US Dollars (USD).

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Are your products authentic?


Yes, we guarantee that all our products are 100% authentic and sourced from authorized suppliers.

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Do you restock sold-out items?


We do our best to restock popular items. Sign up for restock notifications on product pages to be notified when items become available again.

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How can I contact customer service?

You can reach us through our contact form, email, or phone. We typically respond within 24 hours during business days.

 

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What are your business hours?


Our customer service team is available Monday through Friday, 9 AM to 5 PM (Colombia Time).